Questions? Please read our FAQ’s first. If you still don’t find your answer, fill out the Contact Form and we will respond to you within 48 hours.
Frequently Asked Questions
Q: When should I expect to receive your books?
A: If you ordered The Complete Guide to Triathlon Swimming, ebook version, books are in downloadable form- nothing will be shipped. There are no hardcopy versions with an ebook order.
If you ordered the hardcopy package, delivery time is approximately 7-10 business days.
Q: I have purchased the ebook package, and now see the download links for the ebooks. Why am I unable to download the ebooks?
A: Make sure you have Adobe Acrobat installed on your computer. If you do not, you can download this application for free at www.adobe.com.
Q: I lost the page to view the video clips. How do I get it back?
A: If you ordered the The Complete Guide , please contact us and we will email the link. Make sure to bookmark it for future access.
Q: I downloaded the ebooks but they look blank! What do I do?
A: For slower internet connections, it may take a long time for these documents to download- up to 20 minutes in some cases. Make sure to close other applications when you download, and give it time- the text will eventually appear.
If you still have questions or need information, please use our online contact form. In the form below, please provide the following information so we can best answer your needs.
Or, contact us by phone at:
641-715-3900, ext. 70111#